FAQs

This site is a way for us to give you the flavor of what you will find in our store, located in downtown Royal Oak, Michigan. We do not show everything on our website, but we recommend visiting in person to see and experience EVERYTHING that Bright Ideas has to offer. We stock many items, but special order from many Brands to design the perfect furniture for your space!

 

Where are you located? 

Bright Ideas Furniture is a 2 store location: our 18,000 square foot showroom is located in downtown Royal Oak, Michigan, and our 6,000 square foot Clearance Center is in Southfield, Michigan. Please visit our Contact Us page for more details. We do not have locations in any other cities.  If you are interested in a product on our website that we cannot ship to you effectively, if possible, we will try to recommend to you a retailer closer to your home.

 

How can I buy from you?  Why can’t I buy online directly?

If you are unable to visit Bright Ideas Furniture in person – which will always provide you with the most thorough view of our vast selection – then we would be happy to assist you over the phone (1.248.541.9940) or email (sales@brightideasfurniture.com)

Because many of our items have variations is size, color, finishes and styles, we feel it is in your best interest to speak to a sales associate directly about the items you want.  Our sales staff knows our full product line that we stock or can special order so they can provide the best details.

 

Do you have 3, 6, or 12 months same as cash?

We offer 6 months same as cash (0% financing) for qualified buyers based on approval and terms thru Synchrony Financial.

 

Why do some items on website have prices and not others?  Why do you include items with no prices?

Many of our Brand suppliers prefer that their product be sold in a “bricks and mortar” store, so that the consumer (you!) can make an educated decision in person.  Because of this, they restrict pricing online for any of their retailers.  When you work with our Sales Associates they can provide you with a price or price range.

Even though we are asked not to include the price on our website, we do want you and other visitors to know that this item is available at our store.  Our website is used as an advertising vehicle as much as a ‘shopping catalog’.  Our ultimate goal is to have you visit in person to work with one of our friendly and knowledgeable Sales Associates to find the best furniture for you!

For many pieces, there may be so many options that affect the final price (size, fabric selection, etc), we are unable to price them all. We will try to give you a ballpark “starting from” if possible, but in most of those cases it is best to call.

 

Many of your products are not on sale, where other stores give 20-50% off all the time?  Will you price match? 

Bright Ideas goal is to provide you Honest Everyday Price on our great products, so other’s “Sale” prices are the same as our Everyday Price. We adhere to our vendor brand policies and also shop our local competition and INTERNET to make sure we are the same or lower than what you can buy elsewhere.  The Internet allows you to check our prices very easily to competition, so we feel we should provide honest pricing from the start!

We typically have the lowest price, but if you find it cheaper elsewhere, then Most of the time we can price match if it meets our vendor policies AND the item is the identical vendor brand, color, fabric, condition, setup/delivery charge, etc.  There are some cases we cannot price match.

 

Do you have Sales or Promotions?

Typically we put our floor models on sale in September and January-February to be ready for new products.  It may not be an advertised sale, but we will do email blasts, post on Facebook, or add Sale merchandise to our website.  We also send merchandise from Royal Oak to our Southfield Clearance Center.  We have Vendor Promotions that occur throughout the year, where specific Vendors offer an additional discount, fabric upgrade, or product with purchase.

 

What is your cancellation/return policy? 

Special order merchandise is not cancelable after 24 hours of placing order and cannot be returned after delivery. Merchandise found to be defective at time of delivery will be repaired, replaced or refunded at our discretion. Bright Ideas cannot be held responsible for delays in manufacturing or shipping.
All shipments are carefully inspected before leaving the warehouse. If you are not satisfied with your items upon arrival, please notify us immediately and we will attempt to correct the situation.

If you are unsatisfied with your purchase of stock merchandise we will accept returned goods for a refund 10 days from purchase less any delivery costs to and from delivery locations. To qualify, goods must be returned in new condition with packaging and your original sales receipt. ALL SALES ARE FINAL AFTER 10 DAYS.

FLOOR SAMPLES, DISCOUNTED AND SALE MERCHANDISE ARE FINAL SALE AND ARE SOLD “AS IS”.

There are no warranties beyond those given by the manufacturer. Bright Ideas will assist the customer in processing warranty claims with the manufacturer.

 

How can I find out if you have what I want in stock? 

Like most retail stores, our inventory levels and selection will vary from day to day.  Our Sales Associates can determine inventory in our system or provide an approximately lead-time for an item. The item will be reserved for you when we have received payment or deposit.  We cannot ‘hold’ merchandise.

 

Why aren’t the shipping costs included in the prices?

Because we are a ‘bricks and mortar’ store, most of our customers walk in to shop and buy.  We feel it is fair to price all of our merchandise – in the store or on line – at the same price.  Shipping is added later as a real cost, rather than increasing the price of the merchandise to absorb that expense, as some other retailers are doing.

 

How much is “white glove” delivery?

Based on your location Bright Ideas will set up your delivery starting at $75 with our 3rd party delivery service to provide “white glove” service to your home where they setup in your exact spot in your house.  All orders must be paid in full prior to loading the order for delivery.  It is important to make sure the furniture size can fit up or down the stairs before we deliver, as many Detroit area staircases won’t fit large sofas that are in one piece.

Best part is that delivery cost is per stop, so if you have 1 piece or 7 pieces delivered to your home in our local delivery area, the cost is the same.

 

Why can’t everything on your website be shipped by common carrier?

Technically, everything ‘can’ be shipped.  That said, there are certain items that arrive to us crated or in so many parts, that the economies of re-shipping it via common carrier become exorbitant and unrealistic.  We have also found that some items are too fragile to re-ship via common carrier.  Those items are available for purchase to customers who live within our delivery area.

 

Will I have to pay sales tax?

If you are in our store and taking merchandise with you or having it delivered within the State of Michigan, we will collect Michigan sales tax.

If our 3rd Party deliver service picks up from our warehouse and delivers, we will collect Michigan sales tax.

If it is shipped to you via common carrier (i.e. FedEx) from our vendor warehouse to outside of Michigan, we will not be charging you Michigan sales tax, in accordance with the laws of our state.  You may be responsible for paying use tax to your own state.  Check with your accountant or your state or local government for details.

http://www.michigan.gov/taxes/

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